Shop Policies

CONTACT: pastelstraykids@gmail.com

All orders are final!
Exchanges for a different size are possible for clothing items. Buyer will be responsible for return shipping and reshipping. Please email us for availability.
I ship worldwide! Please make sure your country is accepting mail from the USA. Please read here for more detailed shipping information.
My website only takes card. Most cards should work.
If you need an address change, please email me with your order number and new address before your order ships!
If something is wrong with the order you received, please email me first and provide picture proofs! I will do my best to help, all I ask is for you to please be honest with me about any problems.
Any important shipping updates will be posted on my Instagram story. I have a separate full-time job so please be patient with me!
In the event of lost or damaged mail:

Please keep an eye out to see if your package was delivered to a neighbor, or if the postal service delivers it within the next few days.
Losses cannot be covered for stamped mail.
If your order shipped with tracking, please contact me right away if your package arrives damaged or is missing. I will do my best to help, but as I am not the postal service, I cannot guarantee the perfect solution.

If it was a mistake on your end, you can choose between paying the extra shipping to send it back to you, or a refund excluding shipping cost and taxes.
If it was my mistake, the package will be shipped back to you.